Foster and Maintain Customer Relationships

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U/S ID- 123258, NQF3 comes with 10 credits. Describing organisational structures and products/services for specific contexts. Operating within a customer service system according to context requirements. Identifying customer needs and expectations within specific contexts. Dealing with customer complaints according to specified procedures. Choosing interpersonal behaviours appropriate for occupational situations.

Tender to Secure Business

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U/S ID- 114593, NQF4 comes with 5 credits. Identify information resources of available business and new markets accessed through tendering processes. Analyse tender documents for viability in the new venture context. The relationship between costs, revenue and profits in securing the tender. Negotiate with suppliers and investigate new products/services to apply competitive tender costing.

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